How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Good customer service is based on making the customer ... therefore they will be more likely to make a purchase and write a positive review. There are four main situations in which a business ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

We all have experienced both good and bad customer service and these experiences play a role in shaping our feelings on that company and brand. Positive customer service experiences are important ...

RAVE to Good to Go customer service for their positive attitude and helpful advice about the tolling sticker program. In an ...

A lack of attention to great customer service can ruin your overall customer experience. With the advent of the internet, social media, and instant communication via texting, customer expectations ...

From our brief exchange, it was clear to me that Vincent walks the talk when it comes to providing good customer service ... up a fuss or written a negative review. But I opted to walk away.