A version of this article appeared in the Spring 2022 issue of strategy+business. In the spring of 2020, an Asia-based fintech was blindsided by surging demand for electronic payments. As millions of ...

The popular saying, “the only constant is change,” may sound cliché, but it is invariably true. Change is largely unavoidable, a fact successful business leaders know all too well. Within a company, ...

There’s a now-famous statistic from McKinsey & Company, stating that 70% of change efforts fail. Their research also shows that these failures are largely due to “employee resistance and lack of ...

University organizational change happens every day, but is it effective? Source: Nikolayhg/Pixabay Organizations—hospitals, schools, banks—all undergo change. Those changes may be as simple as the use ...

I received a call from the chief transformation officer of a midsize financial services company. Their company-wide change effort to shift from a product company to a services company was in shambles ...