CMS Wire

Microsoft Dynamics CRM Service Built to Handle IoT

Developers, via the early access program, are already building IoT apps using the service component. When Microsoft Dynamics CRM 2016 comes to market later this year, its customer service component ...
VentureBeat

Microsoft updates Dynamics 365 Customer Service with first-party voice channel

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...
Business Wire

SightCall Launches Microsoft Dynamics 365 Integration, Transforms Customer Service Experience Through AR-Powered Visual Support

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 365, combining ...
Microsoft

Banks choosing Microsoft Dynamics CRM to enable personalized customer experiences and operational efficiency

BOSTON — Sept. 29, 2014 — Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations ...
CMS Wire

Microsoft Dynamics 365 Copilot Brings Generative AI to Customer Service, Marketing

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...
Nasdaq

CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

Microsoft's Dynamics 365 Adoption Deepens: Is Growth Sustainable?

MSFT's Dynamics 365 is evolving into an AI-driven platform, boosting enterprise adoption, deepening workflows and expanding ...
ZDNet

Microsoft readies new Dynamics 365-branded HCM apps, virtual customer service agents

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...
ZDNet

Microsoft adds more features to Dynamics 365 Customer Insights as rollout of Wave 2 features begins

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...
Tech.co

Microsoft Dynamics CRM Review

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...
Redmond Magazine

Microsoft Renames Forms Pro Product to 'Microsoft Dynamics 365 Customer Voice'

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...