Long waits navigating a never-ending sea of voicemail prompts, frustration trying to find help with web forums, and repeated emails to customer support that never seem to go anywhere. Of all the ...

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Customer service has always been considered one of the most important aspects of a successful company. This isn’t always the most exciting department to perfect for business owners, however, so ...

Cliches about customer knowledge abound. Know your customer. Fire your worst customers. Have a relationship with your customer. Market one-to-one. Virtually every manager would agree that more and ...

Opinions expressed by Entrepreneur contributors are their own. If your company or brand has a Facebook page, whether you like it or not, you now have a new customer service platform. Customers will ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

A company’s ability to provide excellent business-to-business customer support can only go as far as its ability to manage – and ultimately exceed – the expectations of its clients. The worst thing a ...

Save time, boost service and run better in-house training meetings! We give you all the materials to conduct quality in-house training meetings! These systems are used by hundreds of contractors ...

For IT managers and decision-makers, it's not all about getting jobs done quickly and efficiently. It's also about getting the work done with a positive attitude. A new survey from Enghouse ...