Lyft says Claude is helping resolve customer service requests 87 percent faster. Lyft says Claude is helping resolve customer service requests 87 percent faster. is transportation editor with 10+ ...

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Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

The ridehailing company is introducing a new feature for older riders that includes actual humans answering customer service calls. The ridehailing company is introducing a new feature for older ...