In an AI-driven, high-pressure world, modern leadership is rapidly evolving. These two executive traits are non-negotiable in a leader’s arsenal.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

When a leading research team began tracking results of privately held industry companies, a great deal of data was collected, analyzed, and compared. They began to look for patterns of performance ...

Debate surrounds whether leaders are a result of nature or nurture. Rather than debate, let’s look at some agreed-upon areas of leadership traits and characteristics per scholars. I’d also like to ...

The difference between average leaders and exceptional ones isn't talent — it's discipline. Learn the daily habits that ...

Build trust by fostering transparency, innovation and strong internal and external relationships. Embrace a growth mindset by cultivating entrepreneurial energy and mentorship within teams. Lead with ...

Leaders have always been celebrated for the results they deliver. For many years, it was single-focused. In the business world, it’s shareholder returns; in government, it’s growth; in the nonprofit ...

Individuals with high levels of hope have more goal-oriented strategies than those with low levels of hope. Hopeful leaders acknowledge the challenges they face and those they lead, but they are ...

Find out more about What are the new leadership models and what are their characteristics?, don't miss it. Read now.

As a woman and a leader, I feel a palpable weight stemming from the need to constantly justify the presence of women in corporate America. In 2024, why do we still need a reason for being? I find ...

Not keen on your boss? You are not alone. Most people are unimpressed with their bosses. For example, a Society for Human Resource Management survey concluded that “84 percent of U.S. workers say ...

A therapy client once told me she was hesitating to apply for a VP role that had opened at her company. “I’m an ISTJ,” she said. “I’m not leadership material.” She had taken a personality test offered ...