Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Predict Future Performance: As mentioned, how you acted in the past is often the best clue to how you’ll act in the future.

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

Job interviews are exciting and anxiety-inducing at the very same time: Landing one means you’ve made it past the initial application stage, but it also means preparing for those all-too-familiar ...