Gig worker app Instacart is opening up a new “tip protection” program to compensate drivers for tips customers removed without good reason, the company announced today. Bait-and-switch tipping is one ...

He’d long had a policy against accepting Walmart orders. When you’re an Instacart shopper, speed matters. In contrast with most grocery stores, the products at Walmart are quite spread out. Still, the ...

Grocery delivery service Instacart is being sued for back taxes and some of its business practices in Washington, D.C. In the second major legal action against the 8-year-old company, a Thursday ...

Instacart says it has revised its tipping policy to stop tip-baiting, a practice where a customer lures an Instacart shopper with a large tip to pick up their order, but removes the tip after the ...