Feedback can be a painful truth in the workplace. Whether it's from a customer or a co-worker, feedback can often feel like ...

Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the fast-paced and ever-evolving world of business, I have found that one key element ...

Why does most everyone seem to dislike, if not hate, performance reviews? At this point, I don’t know what’s hated more — performance reviews or Mondays. I think the intense dislike is multi-factored ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Dentists, doctors, professors, dry cleaners. Everybody is asking for a rating these days. By Eric A. Taub In the 1980s, Ed Koch, then New York’s mayor, often grabbed bemused commuters emerging from ...