Director of Sales and Strategic Partnerships at ReadyCloud, the Shipping, Returns, Growth Marketing and CRM Suite built for e-commerce. Your returns process is one of the most important aspects of ...

FedEx has launched a new returns service, FedEx Easy Returns, in tandem with supply chain management solutions provider Blue Yonder. The solution will allow FedEx customers to return products at ...

Amazon’s popular feature is taking a toll both on sellers and shoppers, who sometimes end up with a ‘pooped diaper.’ ...

The returns experience may have once been a secondary concern, but it has since become a crucial element of a brand’s overall customer experience. More than half of consumers — 54% — said that a brand ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

FedEx Easy Returns will be offered at 3,000 drop-off locations at FedEx Office and Kohl’s stores with plans for rapid growth across the country. FedEx is offering customers a new way to return ...

The runaway success of online sales is a double-edge sword: On the one hand, it’s robbing physical stores of their foot traffic. On the other, it’s giving executives something positive to tout as the ...

Bought a foundation shade that didn’t match or a skincare product your skin didn’t love? Ulta’s return policy is surprisingly flexible — even if you’ve used the product. Knowing the rules helps you ...