There is a framework in sales that considers the potential benefits of an offering based on two dimensions: tangible vs. intangible and direct vs. indirect (TIDI). When making purchasing decisions, ...

There was an interesting post on LinkedIn recently by Jay McBain, chief analyst for Channels, Partnerships & Ecosystems at Omdia, concerning a “controversial prediction” he made in 2018 (does anyone ...

A group of customer experience (CX) leaders are seeing several trends in how companies are deploying artificial intelligence (AI) in their voice of the customer (VoC) practices: for direct, indirect ...

The indirect financing model is "quickly fading away," with the COVID-19 pandemic hastening its demise, said Jim Houston, J.D. Power's global lending managing director. "The dealer will no longer have ...