Social media makes it a lot easier for customer complaints to be heard. A single complaint can grow into a roar if it’s shared on social media platforms. A negative post on Yelp, an angry status ...

Business How to complain and get results Anger is understandable when you get the runaround, but remember that the customer service rep is a human being too and didn’t cause the original problem.

Good Customers Complain, Bad Customers Go Away. This Is the Key to Keeping Them Around This is the secret to winning customers that stay loyal to your business.

A lot of consumers remain silent because it seems like too much trouble to complain. The trick is to complain effectively, and to follow up.

Customer complaints can be turned into a powerful marketing tactic.

When customers offer negative feedback, do you think of their communication as a gift? Here's why you should.

Here's three reasons and benefits for encouraging your customers to tell your their complaints and how it can help firms improve their customer experience.

You might not find this type of gift under the Christmas tree or Chanukah bush, but you should consider a legitimate complaint, regardless of any accompanying anger, an opportunity to improve.

Internal CPS Energy documents obtained by the KSAT 12 Defenders show that customer anger and confusion over winter storm bill credits persisted months after the credits were issued last year.