The Independence Health Group subsidiary hopes genAI will make the customer service system more efficient, Vennera said. But it does not anticipate the technology will reduce staffing needs ...

The Ministry of Health and Social Services (MOHSS) on Monday launched its Customer Service Charter ... across the health sector to improve care standards. Provided by SyndiGate Media Inc ...

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...

Health insurers are ramping up their customer-service efforts ahead of millions of Americans joining the ranks of the insured in 2014. In this week's Health Minute, MarketWatch's Kristen Gerencher ...