Aussies were fobbed off to online websites or unable to get through to super funds at all, a new report found.
SIPPY DOWNS, Australia, April 30, 2026 /PRNewswire/ -- With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi [1] has uncovered that human ...
Australia’s regulator has slammed leaders of the country’s pensions industry for overseeing a culture of poor customer service following a review into excessive delays in handling death benefit claims ...
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Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege
Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks ...
At the recent Zendesk Future of Service event in Sydney, Australian technology leaders provided a rare glimpse into how they are applying or preparing to apply artificial intelligence (AI) to customer ...
The numbers reveal a hidden, real life ‘time-away’ cost – a personal cost that Australians experience when dealing with customer service. 62% of Australians say their most recent customer service ...
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