The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...