Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Don’t make your customer feel like an interruption. Improving your company’s reputation and bottom line will be well worth the effort. If only I could share with you the variety of cringe-worthy ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...