Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a wide array of communications companies, expressly ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer experience is often judged by how easy or difficult ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

In a world full of messages and videos, voice remains the most powerful tool we can use to retain customers. This is largely down to emotional intelligence. When it comes to customer service, ...

Atlas differentiates its AI agents by 'cloning' the communication styles of business owners and top performers. Atlas Blue and Atlas Voice apply those proven approaches to iMessage and phone ...

As more organizations embrace digital transformation, customers expect the convenience of modern, personalized technology that delivers seamless and efficient experiences. Whether shopping for ...

A theoretical study suggests that repeated interactions with customer service AI could subtly influence human communication, ...

The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, ...