Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.

Aircall provides a cloud-based VoIP phone system designed for sales, support, and customer management teams across small businesses to enterprises. It emphasizes simplicity, integrations with over 100 ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

TCN, a provider of cloud-based call center technology, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center ...

Contact Center as a Service (CCaaS) providers offer cloud-based platforms that enable businesses to run their entire customer service operations without on-premise infrastructure. Instead of investing ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. OceanFirst Bank once faced a common ...