Watching the television series Call My Agent makes me wonder whether there is some French term for the feeling of squirming with embarrassed yet surprised amusement. Call My Agent, which was ...

Add Yahoo as a preferred source to see more of our stories on Google. Image Credits: Netflix Call My Agent! Season 1 is about a whirlwind ride as three seasoned agents – Grégory Montel’s Gabriel, ...

In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...

Despite the many challenges they face, millions of essential workers — including call center agents — continue to perform their jobs during the Covid-19 pandemic. Often working alone from home, call ...

The long-awaited Call My Agent! The Movie is at last heading to production with Netflix as its global streaming home. The original cast will reunite for the movie, which will make fans happy. The ...

Call My Agent! spoilers follow. It's France's most addictive TV show – a comedy-drama set at the Parisian talent agency ASK, where well-known actors play exaggerated versions of themselves and the ...

Danielle Bartlett is a TV and film features writer for Collider and film festival screener and judge. With the new trailer out for Standing-Up this month, it’s a great moment to reflect on another ...

Call My Agent Berlin [working title] is heading to Disney+. The latest adaptation of the French hit comedy comes from Germany, telling the story of the Stern actors agency and its agents. German stars ...

An American adaptation of French dramedy series “Call My Agent” is in development at HBO with Sarah Schneider set to write and executive produce. The series will follow four work-obsessed sports ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

In talking with one of our customers last month at Enterprise Connect 2018, my colleague Joe LaRosa and I were asked an interesting question about call quality that we couldn't answer. By way of ...