Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Add Yahoo as a preferred source to see more of our stories on Google. There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...

We have all had horrific customer "support" experiences: AI chatbots that churn out irrelevant responses, a labyrinth of dropdown menus and links that make it hard to connect with a live person, a ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. With over a decade and a half of experience in the customer ...

Brands across Asia Pacific are at risk of losing customers over poor service, with nearly one-third of consumers saying they have stopped doing business with a company in the past year because of a ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...

In this case, the “reward” is one you must demand in exchange for putting up with awful customer service. more In a Star-Tribune column, John Ewoldt explains his counterstrategy in the all-too-common ...

Ensuring great customer service and experiences is definitely vital during the competitive holiday season. But it definitely should not only be a focus once a year. In fact, the stakes are higher than ...