Chat widgets, phone bots, and most voice assistants are linear. You speak, they process, you wait, they reply. If you ...

In Part 1 of this series, AI proved that it could use real research and real interviews to write an original script for an episode of Planet Money. Our next task was to teach the computer how to sound ...

Planning a holiday, booking a train ticket, or checking a loan balance is no longer about pressing keypad numbers or waiting for a human agent. AI-powered voice assistants are now handling these ...

The voice-enabled chatbot will be available to a small group of people today, and to all ChatGPT Plus users in the fall. OpenAI is rolling out an advanced AI chatbot that you can talk to. It’s ...

WASHINGTON D.C. (KVOA) — The Internal Revenue Service Thursday announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling ...

Facebook Messenger has evolved rapidly since the social media giant's vice president of messaging David Marcus started running the service about two years ago, reaching 1 billion users in July, up ...

In the videogame “Gun Raiders,” a player using voice chat could be muted within seconds after hurling a racial slur. The censor isn’t a human content moderator or fellow gamer—it is an artificial ...