American Airlines faces customer service and racial discrimination allegations, sparking policy reforms and legal challenges. Passenger experiences highlight systemic issues.

A family alleges American Airlines tried to force them to pay roughly $30,000 to change their itinerary after the airline switched the family's return ticket to leave from an airport in another ...

“In recent weeks we have heard reports of unacceptable customer service failures and received thousands of air travel service complaints against airlines,” Buttigieg said.

American Airlines' new AI technology at Phoenix Sky Harbor Airport helps passengers with tight connections. Here's how it's ...

Photo Credit: American Airlines With a slew of initiatives announced this year, American Airlines is beefing up its customer service to better compete for premium travelers.