We have all heard the old adage, “the customer is always right,” and to a greater or lesser extent, this phrase influences how we treat our clients. We are more likely to overlook bad behavior from a ...

Danny M. Lavery is online weekly to chat live with readers. Here’s an edited transcript of this week’s chat. Q. Dating Mr. Almost-Always Right: I am in a three-year relationship with a wonderful, ...

As a policy, it does appear to make solid business sense. Customers pay their invoices to help you keep the lights on and pay your employees, provide referrals to bring in new customers and build your ...

For decades, business owners have been taught a simple rule: The customer is always right. It sounds virtuous. Customer-first. Non-negotiable. It is also, in its modern interpretation, deeply ...

Entrepreneurs, business owners, and salespeople have been hearing 'the customer is always right' since as long as we can remember. It used to apply solely to the customer's desires, wants, and ...

Learning how to navigate conflict in relationships is essential to interpersonal health, and every relationship will experience conflict at some point in its duration. Many individuals struggle when ...

Some people need to be right always. They cannot stand to lose an argument. They won’t admit defeat in the face of compelling evidence against their position. Even having the last word may not be ...

I have spent decades in business hearing the same phrase repeated as if it were doctrine: the customer is always right. It is often framed as a standard of excellence, a signal that a company is ...

Opinions expressed by Entrepreneur contributors are their own. Every business owner and customer-facing employee has heard the saying “the customer is always right.” This makes the companies who say ...

Customer entitlement at restaurants is at an all-time high, making work unsafe and unbearable for many in the industry. The way we think about hospitality needs to change. Khushbu Shah is a writer and ...